Last Updated: June 2026
At Bon Precision Engineering, we want you to be satisfied with your purchase. If you need to return an item, please read the following policy carefully.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where possible.
- You must notify us of your intention to return the item within 14 days of receiving it.
Return Postage
Unless the item is faulty, damaged, or supplied incorrectly, the buyer is responsible for the cost of return postage.
We recommend using a tracked delivery service, as we cannot be responsible for items lost or damaged during return transit.
Non-Returnable Items
The following items cannot be returned unless they are faulty:
- Custom-manufactured products
- Bespoke components produced to customer drawings or specifications
- Special-order items sourced specifically for a customer
Faulty or Incorrect Items
If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible and provide details, including photographs where appropriate.
Where a fault or error is confirmed, we will arrange an appropriate replacement, refund, or exchange and will cover any reasonable return postage costs.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 14 days of receiving the returned goods.
How to Request a Return
To request a return, please contact:
Bon Precision Engineering
Email: info@bonprecision.co.uk
Please include:
- Your order number
- Details of the item(s) being returned
- Reason for the return
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable consumer protection legislation.